Shipping And Returns

Shipping

All orders paid for by 1.00pm are posted same day (excluding Public Holidays & weekends). We have a $2.20 flat rate shipping fee Australia wide for single item orders on our Face Shields and Arm Sleeve’s. All orders over $50.00 will be sent with a tracking number.

International shipping rates vary, and are only slightly higher as we try to keep them as low as possible. We use Australia Post for all of our orders at present.

For all wholesale and bulk orders, if we are unable to fill your order with our current stock, please allow 3 weeks for manufacture and delivery.

Delivery Times
Most of our parcels arrive within 4 to 5 working days. Please allow extra time for international orders. Australia Post deliveries are made during business hours, Monday to Friday only. and we can not be held responsible for Australia post delivery times taking longer than otherwise expected.

International Delivery
Face Shields Australia sell products in Australia, United Kingdom, United States, New Zealand, Asia and Indonesia at this time. We hope to be able to supply a much greater geographic region as soon as we are able to do so.

Delivery to a PO Box
Yes we deliver to all Australian Post office boxes.

Returns

If for some reason you would like to return your item you can do so with a no risk, 14 day return period from the date of purchase, provided that the product is in it’s original undamaged packaging, and the product has not been worn or damaged. Please be aware that all returns incur a $5.00 administration and re-stocking fee and all return postage fee’s are the responsibility of the customer. Returns can be sent to PO Box 5094 Gwandalan NSW 2259.

The product is not what i ordered What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new designs or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return.
We can offer you a full refund, store credit or a replacement product.

Kind Regards

Your friendly FSA Team.